Step 1
Log in to your ThemeForest account and go to the Downloads page ( http://themeforest.net/downloads ).
Step 2
Locate the theme that you purchased in your “Downloads” list and click on the “Download” button.
Step 3
You will see a drop-down appears that will contain a License certificate & purchase code in the last position. Click on this to download the license file (screenshot below.
Step 4
After you have downloaded the certificate, You can open it and copy the Item Purchase Code and use it to register on our support center.
Need a video to help run you through the steps in this article? Check out the following video.
Alternative Method
Step 1.
Sign in to your ThemeForest account.
Step 2.
Go to your purchased item’s detail page and look for the Support tab.
Step 3.
Now, Go to the Support tab and scroll down to find Purchase Code as displayed in the example screenshot below.
Step 4.
Finally, use this Item Purchase Code to register on our support site.