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Extending and Renewing Theme Support

We offer dedicated support for our flagship products available on the Envato Marketplace. To receive technical assistance from our team, valid item support is required. This ensures that our experts are available to help you resolve any issues or questions you may have while using our products.

To extend or renew an item’s support, you must have less than 6 months of the existing support period remaining, and the author must still be offering support for their item. Below are the options and steps to extend or renew your support:

Item Support Options

  • Support Upgrade: 6 months of additional support purchased at the time of buying the item.
  • Support Extension: 6 months of support that can be purchased at any time after the initial purchase, provided the current support period hasn’t expired.
  • Support Renewal: 6 months of support that can be purchased after the existing support period has expired.

How to Extend or Renew Your Support

  • Log in to your account.
  • Hover over your username and click ‘Downloads‘ from the drop-down menu [ https://themeforest.net/downloads ].
  • The Downloads section displays a list of all the items purchased using your account.
  • If extending support, click on ‘Extend now‘ next to the item you wish to extend support for.
    Renew support example
  • If renewing support, click on ‘Renew support now!‘ next to the item you wish to renew support for.
    Extend support example

Support Costs

  • With Item Purchase (Support Upgrade): 37.5% of the item price.
  • During Support Period (Support Extension): 62.5% of the item price.
  • After Support Expiration (Support Renewal): 87.5% of the item price.

Why Can’t I Extend or Renew Support?

If you are unable to extend or renew support, it may be due to one of the following reasons:

  1. You have more than 6 months of support remaining on your current support period.
  2. The author has decided to no longer support the item.

If the author has stopped offering support for the item, this will be indicated on the item’s page, and the option to extend or renew support will not be available. However, the author will honor any existing support period you still have.

For further details, you can also consult Envato’s Extending and Renewing Item Support article.