RELATED TO: Common Questions Common Issues
In order to extend or renew an item’s support offering, you must have less than 6 months of the existing support period remaining and also the author must still be offering support on their item.
To renew the support component on an item, please follow these steps:
- Log in to your account
- Hover over your username and click ‘Downloads‘ from the drop-down menu.
- The downloads section displays a list of all the items purchased using your account.
- Click on ‘Renew support now!‘ or ‘Extend now’ next to the item you wish to renew the item support for and that’s it!
For further details, you can also consult Envato’s Extending and Renewing Item Support article.