RELATED TO: Common Questions

Problem:

Contact or other forms are not sending emails at all or Emails are received as spam and shown in the spam folder.

Solution:

If you are not getting emails from your website (contact form or any other form) then it means the mail function of WordPress is not working properly. This problem can be caused by several reasons, some hosting companies restrict/disable the mail function for security reasons.

So, the standard way to troubleshoot the email related issue is to install the Check Email plugin and send an email to your email address.

If you receive the email and they are marked as spam and shown in spam folder then please install and setup WP Mail SMTP Plugin or Postman SMTP Mailer/Email Log Plugin but if it failed then kindly contact your hosting provider and report them about this issue.

If you still need further assistance or have a question then please feel free to open a ticket on our support site (login required):
https://support.inspirythemes.com/ask-question/